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External trigger flow

This flow is initiated programmatically, e.g., via an API call or a configured webhook trigger.
The sequence is as follows:
1

External trigger

An external event (e.g., a POST request to an agent execution API endpoint) triggers the execution.
2

Agent execution begins

Kapso identifies the target Agent and starts a new Agent execution from the Start node.
3

Initiating WhatsApp conversation (requires template)

  • Constraint: To send the first message to a user via WhatsApp, the first node after Start must be a WhatsappTemplateNode.
  • Reason: Required by WhatsApp Business API policy.
  • Action: The WhatsappTemplateNode sends the specified approved template to the target user.
4

Subsequent steps

Graph execution continues.
  • Nodes might send further messages (if allowed) or perform actions (e.g., call webhooks).
  • Execution pauses if a node requires user input.
5

User reply

If the user replies, their message initiates the User message flow.
6

Ending execution

Execution concludes when an End node is reached.

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WhatsApp template requirements

When initiating WhatsApp conversations programmatically:
  • First Message: Must use a pre-approved WhatsApp template.
  • Template Node: The Agent Graph must use a WhatsappTemplateNode immediately after the Start node.

User Message Flow

Learn how agents process user-initiated messages

WhatsApp Template Node

Learn how to configure template messages