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The Warm End Node provides a graceful way to conclude conversations while giving users a final opportunity to ask questions or provide feedback.

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Purpose & Functionality

Marks a flow endpoint allowing for a graceful conclusion. Its prompt should typically invite final user questions or feedback. After a configured timeout without further interaction leading to a resume, the execution fully finalizes. This creates a more natural ending to conversations rather than an abrupt stop.

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Configuration

  • Name: A label for the node on the Canvas
  • Prompt: Instructions for concluding the conversation
  • timeoutMinutes: How long to wait for a user response before fully ending (default: 5 minutes)

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Use Cases

  • Gracefully ending conversations
  • Allowing a window for final questions
  • Gathering feedback at the end of an interaction
  • Confirming all needs have been met
  • Providing closing information or next steps

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Example

Configuration: 
{
  "timeoutMinutes": 10
}
Prompt: 
Thank the customer for their time and ask if there's anything else they need help with before concluding.
Let them know they can start a new conversation anytime by sending a message.

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Comparison with End Node

While the standard End Node immediately terminates the conversation flow, the Warm End Node:
  • Allows for a more natural conclusion
  • Provides a window for final questions
  • Only finalizes after the timeout period
  • Can be resumed if the user responds within the timeout

Default Node

The most versatile node for general conversation

Handoff Node

Transfer conversations to human operators

Special Nodes

Learn about Start and End Nodes